An insurance company called us, and this conversation ensued...
Insurance Company: Hey, one of our members called and said you told them we didn't cover compounded medications, but we do, so can you reprocess it while I'm on the line?
Ashleigh: Sure
Processes prescription which is rejected
Ash: Your company is rejecting the claim
Insurance Company: Hmm, well we will cover some of the ingredients. Why don't you bill for the ingredients we cover and then charge the patient separately for the ingredients that we don't cover
Ash: because that's insurance fraud
Insurance Company: Hmm... well, you're just going to have to call the help desk then
Ash: You called us...
Insurance Company: Hangs up.
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