umm... you called us...

An insurance company called us, and this conversation ensued...

Insurance Company: Hey, one of our members called and said you told them we didn't cover compounded medications, but we do, so can you reprocess it while I'm on the line?

Ashleigh: Sure
Processes prescription which is rejected

Ash: Your company is rejecting the claim

Insurance Company: Hmm, well we will cover some of the ingredients. Why don't you bill for the ingredients we cover and then charge the patient separately for the ingredients that we don't cover

Ash: because that's insurance fraud

Insurance Company: Hmm... well, you're just going to have to call the help desk then

Ash: You called us...

Insurance Company: Hangs up.

Annalyce

Patient: Do you guys carry Annalyce?
Amber: Annalyce, I've never heard of that product. Do you know what it is used for?
Patient: It's a product my and my wife's therapist told us we should get
Amber: Hmm... can you spell it for me?
Patient: A-N-A-L space E-E-Z-E
Amber: Ohh...

Later

Amber: What kind of therapist are they going to?